Refund Policy

The purpose of this document is to describe and explain how our refund policy works. We want to be as transparent as possible and offer you the simplest offer possible.


Our refund policy on the premium subscription offer.

The premium subscription offer is without obligation. This means that you can cancel your monthly subscription at any time without any additional costs. To do so, simply go to your profile page and click on the unsubscribe button. With a few clicks, you will no longer be charged monthly.

However, you will not be reimbursed for the last remaining days. For example, if you unsubscribe on the 15th of the month, you will have 15 days left to take advantage of your subscription, then it will be suspended and you will no longer benefit from all its advantages.

Our refund policy in the purchase of emeralds.

You may buy emeralds, but at last, you change your mind and want a refund. In this case, you should contact us by email at and ask for a refund.

Your request will not automatically result in a refund. We will evaluate the situation and decide if the refund can be made.

In what cases will the refund request not be accepted?

  • If the refund request is made 30 days after the purchase.
  • If you have spent all or part of the emeralds purchased.
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